At Kafunne Solutions Ltd, we strive to ensure your complete satisfaction with our products and services. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy to provide you with peace of mind.

Returns:

• You may return your order or any related product within 14 days from the date of purchase for a full refund or exchange, provided it is unused and in its original packaging.
• To initiate a return, please contact our customer service team at kafunnesolutions@outlook.com to obtain a return authorization.
• Once your return is received and inspected, we will process your refund or exchange promptly, typically within 5 days.

Refunds:

• Refunds will be issued to the original payment method used for the purchase.
• Please note that shipping and handling fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

Exchanges:

• If you wish to exchange your product for a different model or item, please contact our customer service team to arrange for the exchange process.
• Exchanged items will be shipped out once the original item is returned and inspected.

Damaged or Defective Items:

• In the rare event that your product arrives damaged or defective, please contact us immediately upon receipt. We will arrange for a replacement or refund as appropriate, with no additional cost to you.

Cancellation Policy:

• If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once an order is shipped, our standard return policy applies.

Contact Us:

• If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team at kafunnesolutions@outlook.com. We are here to assist you and ensure your satisfaction with our products and services.

This Return and Refund Policy is effective as of 10/04/2024 and may be subject to updates or revisions. Please refer to our website or contact us directly for the most current information.

At Kafunne Solutions Ltd, we prioritize efficient and reliable shipping to ensure your orders reach you promptly. Please review the following shipping details:

Shipping Methods:

• Standard Shipping: Orders are shipped via standard shipping within UK mainland . Delivery typically takes approximately 3 working days from the date of dispatch.
• Faster Shipping: Expedited shipping options are available for an additional fee. With our faster shipping option, you can expect delivery on the next working day after dispatch.

Shipping Rates:

• Shipping rates are calculated based on the weight of your order and the shipping destination.
• You can view the shipping costs for your order during the checkout process before making payment.

Processing Time:

• Orders are processed and dispatched within 1-2 working days after payment confirmation.
• Please note that orders placed on weekends or public holidays will be processed on the next working day.

Order Tracking:

• Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.
• You can track the status of your order using the provided tracking number on our website or the carrier's website.

Shipping Restrictions:

• We currently only ship orders within UK mainland . We apologize for any inconvenience this may cause.
• Please ensure that the shipping address provided during checkout is accurate and complete to avoid delays or delivery issues.

Contact Us:

• If you have any questions or concerns about shipping or need assistance with your order, please don't hesitate to contact our customer service team at kafunnesolutions@outlook.com. We are here to assist you!

Thank you for choosing Kafunne Solutions Ltd for your coffee needs. We look forward to serving you!